The deal between you and Mosaic, in plain English.

The parties to this agreement are:

• The operator

  Quad Tech — the company that provides Mosaic, signs contracts, and answers support and legal requests.

• The customer

  You — the individual or organization that creates a Mosaic account. If you’re signing up on behalf of an organization, you represent that you have authority to bind that organization to these terms.

• The service

  Mosaic — the catalogue-template SaaS, including the editor, asset library, org model, and any integrations or APIs we expose. We may also refer to it as “the service” or “Mosaic”.

• Contact

  Email legal@quadtech.dev for anything contract-related (these terms, billing disputes, IP questions). For privacy and data requests, see the Privacy policy.

• Accurate information

  You agree to provide accurate, current, and complete information when you sign up, and to keep it updated. We use this to send you service notices, invoices, and security alerts.

• You are responsible for your account

  Everything that happens under your account — every template published, every export rendered, every message sent through an integration you enabled — is your responsibility. Don’t share credentials. Use a unique password and turn on every available security option.

• One person, one account

  Don’t share login credentials across people. Use the team / org model to invite teammates. Bots and automation belong in a service account, not a personal one.

• Inactive accounts

  If your account has no logins, no exports, and no team activity for 24 months, we may archive it after emailing you. Archived accounts can be restored on request for 90 days, after which the data is deleted under the retention window in the Privacy policy.

• Minors

  Mosaic is not directed at children under 16 (or the minimum age in your country, whichever is higher). If you’re under that age, please don’t create an account.

You agree not to use Mosaic to:

• Break the law

  Upload, store, or distribute content that infringes intellectual property rights, violates privacy, harasses, defames, or is otherwise unlawful in any jurisdiction you operate in or we operate in.

• Send spam or unsolicited messages

  Use the messaging integrations (email, SMS, WhatsApp, Viber) to send unsolicited bulk messages. We follow the CAN-SPAM Act, GDPR, PECR, and equivalent local rules. If you turn on a messaging channel, you are the sender of every message and you are responsible for consent.

• Abuse the platform

  Probe, scan, or test the security of Mosaic without our written permission; interfere with or disrupt the service or another customer’s use of it; bypass rate limits; or upload content designed to exploit a known vulnerability in our stack.

• Scrape or reverse-engineer

  Crawl, scrape, or systematically copy Mosaic templates, designs, code, or content beyond what the product explicitly lets you do. Don’t try to extract source code, decrypt data we encrypted, or build a competing service from our API.

• Upload malicious content

  Upload viruses, malware, ransomware, or anything else designed to damage systems or data. We scan uploads for malicious content using Cloudflare’s protections; deliberately evading that scan is grounds for immediate suspension.

• Misuse content from third-party integrations

  If you connect Google Drive, Slack, or another third-party account, you agree to their terms as well. We never see data we didn’t ask for, and you shouldn’t try to make us a conduit for content you don’t have the right to share.

• Impersonate or misrepresent

  Don’t impersonate another person, organization, or Mosaic employee. Don’t misrepresent your relationship with Mosaic in a way that could mislead a third party.

You own what you put into Mosaic. Specifically:

• You keep ownership

  Templates, products, images, CSV files, brand assets, and any other content you upload remain yours. We claim no ownership over your content.

• You give us a limited license

  You grant Mosaic a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (only to render your templates and exports), and transmit your content for the sole purpose of operating the service for you. This license ends when you delete the content or close your account, subject to the retention window in the Privacy policy.

• You confirm you have the rights

  You represent that you own or have the necessary rights to upload everything you put into Mosaic, and that doing so does not violate any law, contract, or third-party right.

• You are responsible for backups

  We maintain point-in-time recovery and R2 versioning, but you should export your important work periodically. The Export feature in Settings produces a portable bundle of your products, templates, assets, and audit log.

• Feedback

  If you send us feedback, suggestions, or ideas about Mosaic, you grant us a perpetual, irrevocable, royalty-free license to use that feedback to improve the service, with no obligation to you.

• We may remove content

  If we receive a credible notice that your content infringes someone else’s rights, or that it violates these terms, we may remove or restrict access to it. We’ll notify you when we do, unless doing so would prejudice an investigation.

• The Mosaic product

  The Mosaic software, brand, design system, marketing site, logos, illustrations, and documentation are owned by Quad Tech (or our licensors) and protected by copyright, trademark, and trade-secret law. We grant you a limited, non-exclusive, non-transferable, revocable license to use Mosaic for your own catalogue work — nothing more.

• Open-source template code

  The fletushka template that powers Mosaic is open-source under the MIT license. The hosting, branding, design system integration, custom code, and any closed-source workers (Drive export, render-worker, …) are NOT covered by the open-source license and remain Quad Tech property.

• You may not

  Copy, redistribute, sell, sublicense, or create derivative works of Mosaic (other than the open-source template code), the Mosaic brand, or any of our trademarks. You may not remove or alter any proprietary notices.

• You may

  Build catalogues, templates, and exports for yourself or your customers using Mosaic. Share screenshots of Mosaic in marketing materials that accurately describe the service. Write honest reviews.

• Plans

  Mosaic offers a free tier and several paid tiers. The list of public tiers, prices, and feature limits is shown on /pricing and inside /billing. Platform admins can assign any tier to any organization manually — there is no self-serve credit-card flow on this version of Mosaic.

• Free tier

  Free-tier orgs are subject to the published limits (number of products, templates, team members, renders, etc.). We may adjust those limits with reasonable notice. Free-tier orgs are not guaranteed any specific uptime.

• Billing cycle

  Paid plans are billed monthly in advance per organization. Invoices are issued at the start of each billing cycle. The first invoice for an upgraded plan is prorated to the cycle start date.

• Taxes

  Prices exclude applicable taxes (VAT, GST, sales tax). You are responsible for any taxes due in your jurisdiction unless we are required to collect them.

• Refunds

  If we make a billing error, we’ll refund the difference. Otherwise, fees are non-refundable except where required by law. If you cancel mid-cycle, you keep access until the end of the paid cycle; we don’t prorate refunds.

• Price changes

  If we change the price of a paid tier, we’ll notify active subscribers at least 30 days before the change takes effect. If you don’t accept the new price, you can switch to the free tier or cancel before the change date.

• Late payment

  If a charge fails, we retry up to 3 times over 14 days, then downgrade the org to the free tier. We don’t delete your data on downgrade — it’s just hidden behind the plan limits until you upgrade or trim your workspace.

• You can leave anytime

  Close your account from Settings → Danger zone, or by emailing legal@quadtech.dev. Your data is deleted under the retention window described in the Privacy policy (typically within 30 days).

• We can suspend or terminate for cause

  If you materially breach these terms, don’t cure within 14 days of notice (when cure is possible), or engage in conduct that we reasonably believe creates an imminent risk of harm to us, other customers, or third parties, we may suspend or terminate your access immediately. We’ll tell you why unless doing so would impede an investigation.

• Effect of termination

  On termination, your license to use Mosaic ends, your API tokens are revoked, and your data enters the deletion window. Sections that by their nature should survive termination (payment obligations, disclaimers, limitation of liability, indemnity, dispute resolution) survive.

• We can discontinue the service

  If we ever shut Mosaic down (no current plan to), we’ll give at least 90 days’ notice, stop billing, and give you a final export window.

• “AS IS” and “AS AVAILABLE”

  Mosaic is provided “as is” and “as available,” without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy of results.

• No guarantee of results

  We don’t guarantee that Mosaic will be uninterrupted, error-free, or that the output will meet your specific business or legal requirements. You’re responsible for reviewing exports before publication.

• Third-party content

  Mosaic may surface third-party content (e.g., Open Food Facts images, Google Drive files you imported). We don’t endorse or warrant that content and aren’t responsible for it.

• Limitation of liability

  To the maximum extent permitted by law, neither Quad Tech nor its suppliers will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, business interruption, or goodwill, even if we were advised of the possibility of such damages. Our total cumulative liability for all claims arising out of or relating to Mosaic will not exceed the greater of (a) the fees you paid us in the 12 months before the claim, or (b) USD $100.

• Jurisdictional carve-outs

  Some jurisdictions don’t allow the exclusion of certain warranties or the limitation of certain damages. In those places, the exclusions and limitations above apply to the maximum extent permitted, and the remainder of these terms remains in force.

• Nothing in this section

  Limits liability that can’t be excluded by law (for example, death or personal injury caused by negligence, fraud, or fraudulent misrepresentation), or any liability you have as a data controller to data subjects under privacy law.